WHY DO I RECEIVE A MESSAGE SAYING MY EMAIL IS ALREADY IN USE? [1]

This message means you already have an account.

To reset your PEI member user account go here [2] and click Create or Reset Password.

To reset your Petroleum Equipment Forum password go here [3].

HOW DO I CREATE AN ACCOUNT? [4]

To register a new user account click here [5].

We advise you search for an existing account [6] if you're a member or have ever ordered from us before.

WHAT ROLES CAN I ASSIGN? [7]

Each individual associated with your company must be assigned at least one role (typically Employee). But in addition there are several other roles available...

I CANNOT RESET MY PASSWORD. [8]

To reset your password enter your email in the form provided at My.PEI.org [2]. You will receive an email with a reset link.

If the email does not arrive within a few minutes check your spam or junk mail folders. If your network blocks email from certain senders ensure that pei.org or info@pei.org is whitelisted. If you still do not receive the reset email contact us with the details [9].

MY EMAIL ADDRESS SHOWS THE WRONG NAME [10]

If your user account has been associated with the wrong profile you'll need to contact PEI staff [9].

It's a simple process and only takes a few minutes. Please provide the correct email address and the address currently associated with your profile.

WHY CAN'T I EDIT MY COMPANY'S PROFILE? [11]

Only certain users can edit the company profile that appears online and in the annual Petroleum Equipment Directory. Only the user roles of Primary Contact Company Manager or Web Administrator have access to make changes to the company profile.

HOW DO I CHANGE MY CONTACT INFORMATION OR PREFERENCES? [12]

Registered users can change their contact details, change their password and more by editing their Personal Profile [13].

HOW DO I CHANGE MY E-MAIL ADDRESS? [14]

To update your address, password or change your profile information, log in and update your personal profile [13].

Remember that your email address is also your username- so you'll be required to validate it and log in using the new address after any change.

WHY CAN'T I LOG IN? [15]

PEI user accounts are assigned to individuals and require a unique email address. PEI staff do not have access to user's passwords so if you have lost yours it will have to be reset.

To log in, register or retrieve your password for the PEI membership system go to My.PEI.org [2].