Social Media Tip: Customers Trust Your Employees' Posts More Than Your Brand's

A formal employee advocacy program can help your business reach job hunters, break silos and boost overall morale through employees' social media posts, according to an article by Andrew Hutchinson in SocialMediaToday. Read article

3 Ways to Build Diversity on Your Leadership Bench

A Gartner article states nearly 90% of HR leaders feel their organization has been ineffective or neutral at increasing diversity representation. To overcome that: Go beyond mentoring. Increase representation. Reframe talent processes. Read article

HR's Role: From Processes to People

An article by McKinsey & Co. states that to build organizational resilience and generate value, HR leaders must do four things: Engage more directly and deeply with employees. Let employees bring their "whole person" to work. Spread decision-making across the organization. Expand their view of "talent" across the whole ecosystem. Read article

3 RULES TO PREVENT CONFLICT MISMANAGEMENT

Marlene Chism writes in "SmartBrief" that three rules can prevent conflict mismanagement: No blindsides. Stop avoiding. Understand your culture. Read article

TED TALK: 3 WAYS TO SUPPORT GRIEVING EMPLOYEES

When we experience loss, grief travels with us everywhere — even work. What can companies do to support grieving employees? (This video contains mature content.)

SUPERVISORS MAKE OR BREAK EMPLOYEE JOB SATISFACTION

An article from McKinsey & Co. states businesses that seek external social contributions should look in the mirror. Improving workers' job satisfaction, according to the article, could be the most important thing businesses do. It's a defining moment. How can companies conserve cash and aggressively restructure? Simply keeping employees happy can boost profitability and enhance organizational health. Click for article

Expiring vs. Permanent Skills

Morgan Housel writes that there are two kinds of skills: expiring and permanent. Expiring skills are vital at a given time, yet prone to diminishing as technology improves and fields evolve. Permanent skills were as essential 100 years ago as they will be in 100 years. At least eight permanent skills apply to many fields. Click for article

How to Be a Superboss: Hire Most Talented, Push Constant Learning

Nurturing talent will help companies survive the global COVID-19 pandemic, according to Peter Cappelli and Sydney Finkelstein. Cappelli, a professor of management at The Wharton School at the University of Pennsylvania, and Finkelstein, a professor of management at the Tuck School of Business at Dartmouth College, recently recorded a podcast on superbosses. The key, they said, is finding the best talent, then pushing them to continue learning and hitting goals. Click for podcast and transcript

Clearly Defined Decision-Making Structure Boosts Performance

Any organization can get decision rights right if its leaders will give the matter enough attention and focus, according to a Deloitte Insights article by Tiffany McDowell and David Mallon. Getting it right, according to the authors, depends largely on a small set of factors. Their research shows that organizations with high organization design maturity: Simplify and clarify decision rights across the organization. Establish strong, transparent accountability for decisions made. Align individuals in decision-making groups to a common mission. Encourage distributed authority. Prioritize the customer voice in decisions. Click for article

3 Ways to Stay Employable

Dave Denaro, vice president of Keystone Associates, writes that workers can do three things to invest in their employability: Increase your self-awareness. Manage your performance and skill development. Prepare a plan and work it. Click for article

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