Field techs' roles are overlapping with IT and sales consultants. Rich Smith of Komatsu America Corp. discusses in this "Future of Field Service Podcast" how evolving customer expectations, technology advancements and talent challenges are changing techs' roles.
Listen [2]
Links
[1] https://testing.pei.org/business/podcast-field-technician-future
[2] https://www.futureoffieldservice.com/2019/11/20/the-field-technician-of-the-future/
[3] https://testing.pei.org/tags/business-bullet
[4] https://testing.pei.org/tags/field-techs
[5] https://testing.pei.org/tags/field-technicians
[6] https://testing.pei.org/tags/service-techs
[7] https://testing.pei.org/tags/service-technicians
[8] https://testing.pei.org/tags/field-technician-future
[9] https://testing.pei.org/tags/service-technician-future
[10] https://testing.pei.org/tags/podcast