Field techs' roles are overlapping with IT and sales consultants. Rich Smith of Komatsu America Corp. discusses how evolving customer expectations, technology advancements and talent challenges are changing techs' roles.

The EMV extension came in response to letters NACS sent on behalf of its retail members to the four global credit card networks.  

Many leaders shifted to day-to-day thinking when coronavirus hit. A crisis, however, unveils who can handle the pressure and can make things happen.